Our tools, systems, scripts, training and management team provide a true win-win consumer experience that skillfully balances customer satisfaction to minimize disputes while optimizing vendor margin by reducing cancellations, returns and refunds.  No other call center in this industry performs at the same levels as BDP Call Center.

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We understand that your customers engaged your offer for a reason.  Focusing on that original engagement reason is how our agents pitch products and services in a professional, engaging and compelling fashion.  The most satisfied customer is one that ultimately takes advantage of the offer they signed up for and enjoys the programs benefits. Our agents are expertise at helping customers realize those benefits.

 

We also understand that your ability to maintain and grow your merchant account portfolio is critical to your programs success. Making sure that a customer who has spoken to one of our agents should never want to initiate a dispute is the top priority for every agent. More effective than traditional risk management tools alone, quality customer service focused on customer satisfaction is necessary for payment processing health and longevity.